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Giving feedback and patient experience

Compliments, Comments and Complaints

We love feedback!  Our Patient Experience team is dedicated to hearing what you have to say, in a variety of ways which suit our patients/parents and visitors.

At Birmingham Women’s Hospital (BWH), we strive to achieve the highest standards in our clinical care and also in the services we provide for patients, parents, babies and visitors. We want to exceed your expectations so we try to improve what we do and how we do it all the time.  We use what you tell us to improve the way we deliver our services.

So tell us about your experience at BWH. Your comments, compliments, concerns and complaints really do make a difference.

Understanding your visit or stay at BWH can tell us:

  • where things are working well
  • where there might be risks so we can take action to reduce and eliminate them
  • where we need to make some changes and improvements.

What you tell us gives us the opportunity to learn and make improvements. Your care, or the care of your family member or friend will not be affected in any way by your feedback.  The information you give us, or details of our investigations, are never filed in a patient’s medical records.

How you can tell us about your experience

You can tell us about your experience in a number of ways – simply choose the best way for you.

Patient and Family Star of the Month

Has a member of staff or team gone above and beyond to make either your or your family’s time with us special?

No matter how big or small the act, if you feel that an individual or team have done something positive that should be highlighted and recognised, you can nominate them to be our Patient and Family Star of the Month.

Make your nomination here

Online Feedback

We will endeavour to read and respond to your online feedback within 1 working day.  Your online feedback is welcome to remain anonymous, but equally, we would be delighted to respond to you—just leave us your details should you like us to get back in touch.
(Unfortunately our hospital email system does not recognise ‘hotmail’ accounts, therefore, if your email address uses hotmail, please can you leave a contact telephone number or alternative email address, thank you.)  

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Feedback App

By using the App your comments will reach our Heads of Services so that they can review and respond promptly.

Our App will also give you lots more information about our hospital as well as links to videos, social media, our Homebirth team, NHSChoices and the Department of Health.

Download the app for:

Survey

You can also give your feedback direct through our website via our survey. It’s a quick and easy, simply follow this link and select the button to start the survey

Feedback cards

You can find these on most reception desks around the hospital. Just give completed cards to any member of reception staff or place in a Patient Experience card collection box on reception desks around the hospital

Friends & Family Test

Complete one of our Friends & Family Tests located around the hospital, in our feedback kiosks, by asking any of our volunteers or here. You can read more about the Friends and Family Test and see how we are doing as a trust by visiting our FFT page.

In person

Visit our PALS office in the main reception. You can simply pop in or call us to make an appointment on 0121 627 2747 or 07720 703511. Our team will offer impartial, confidential support relating to any aspect of your care. We aim to resolve issues and concerns speedily by liaising with appropriate staff on your behalf. If your concerns cannot be addressed quickly or if you wish to take your complaint further, we will advise you how to make a formal complaint. We can also help with enquiries, suggestions and compliments. We also visit wards every day. If you would like to talk to one of our PALS team but miss them on their ward visit, just give them a call on 0121 627 2747 or 07720 703511

Video/Audio Feedback

Record a video to give us your feedback using VoxPopMe.